FREE SHIPPING IN EU (& WORLDWIDE FOR ORDERS ABOVE €199)
Terms & Conditions
Fine Art & Illustration
Postfach 11 39
*Not a return address
The following terms and conditions apply to your use of our website www.sophiecrossart, or your order in our shop.
We may change these Terms & Conditions at any time and for any reason. We welcome you to review these Terms & Conditions each time you visit our website.
If we make any significant change to our Terms & Conditions policy, we will notify our visitors on our homepage of www.sophiecrossart.com for a period of time after the change is made.
2. Copyright & Licensing
As covered under international copyright laws, copyright of all images and works presented on this website remains with the artist Sophie Crossart, also when an original work or a reproduction in any form is purchased.
It is not permitted to reproduce any of these images in any form without the artists permission. If you would like to use any of the images on this website please contact us as: email@example.com.
3. When ordering in our shop
When you order an item in our shop, your purchase contract is concluded with:
Fine Art & Illustration
Postfach 11 39
*Not a return address.
The presentation of the products in the online shop is not a legally binding offer, but an invitation to place an order. Representative/technical errors in the price labelling, in images, product descriptions or other content, as well as other errors, are reserved.
By clicking the button “Go to Checkout” you are submitting a binding declaration of intent to order the goods listed on the order page. The purchase contract is concluded when we confirm your order immediately after it has been concluded by sending a confirmation email to the email address you provided. This confirmation email contains all data of the order, including the present general terms and conditions.
The order of items with contractual conditions will be saved by us until they are processed. This contract is available to you in the form of the above mentioned confirmation e-mail that is send to you after the conclusion of the contract. You also have the option of saving or printing out the text of the contract when ordering.
The final contract is in English.
4. Prices, taxes & duties
Our artwork and fine art prints are shipped from the EU. We do not charge VAT in our store (small business owner § 19 UStG). Taxes or duties may apply to your order upon import outside of the EU and these are the responsibility of and paid by the customer. Please refer to your local customs office for more information.
Please feel free to contact us in advance should you have any questions, before ordering.
The shipping costs are communicated to you on the product pages (Under "Shipping costs" link), in the shopping cart system and on the order page. In some cases, for orders outside of the European Union, additional shipping or insurance costs may be added to the price (see 6.).
5. Frames and mounts
Original artwork and Archival Digital Art Prints are delivered unmounted and unframed, unless stated otherwise in the product description. In those cases in which an artwork is already framed or mounted, this is included in the price.
6. Shipping and shipping costs
We aim to have your order ready for dispatch within 1-3 working days after payment is received. Archival Digital Prints take 1-2 weeks to dispatch.
We offer FREE SHIPPING on all orders in the EUROPEAN UNION, and for orders above €199,- WORLDWIDE.
Shipping in Germany: FREE
Shipping Europe (European Union): FREE
International shipping (worldwide): €34,00.*, and FREE for orders above €199,-
*For international shipping outside of the European Union, in some cases additional shipping or insurance costs may be added to the price to make sure original artwork reaches you safely (for example, with exceptionally large paintings or special requests). Should this be the case, we will inform you before your order is shipped. Because shipping times and costs vary considerably at the moment, we are always happy to discuss with you which shipping method best fits your order and preferred time scale. Please also refer to sections 4. Prices, taxes & duties, and 8. Delivery regions for more information on worldwide shipping. Please feel free to contact us in advance should you have any questions about your order, or wish to receive a cost indication before ordering.
We are not liable for any delays during the shipping process.
We are not liable for orders shipped to the wrong address due to mistakes made by the customer in communicating the address details in the checkout process.
We are not liable for orders that are shipped and then declined upon delivery at the address provided by the customer, or are abandoned (declined, not collected or accepted in time) at customs offices or post offices. Declined or abandoned orders cannot be reimbursed.
7. Shipping time estimates
We offer DHL Standard Shipping (incl. track & trace). Normally it takes 2-5 working days for shipping within Germany and most countries within the European Union. Shipping outside of the European Union usually takes 10-15 days, but may vary due to circumstances beyond our control.
Are you purchasing a gift? Please make sure to schedule enough time for the delivery, and/or contact us beforehand.
Is your preferred shipping option not available? Please do get in touch if you would like to discuss a tailored shipping method. We are always happy to help!
8. Delivery region
We are happy to offer worldwide shipping under the conditions outlined in this Terms & Conditions, but we reserve the right to cancel any orders to areas that are not serviced by reputable carriers, or where service is disrupted or unsafe, or areas which we cannot service due to administrative reasons at the time your order is made. Because shipping circumstances and local regulations vary widely between different regions, we reserve the right to cancel any order, decided on a case by case basis. Should this be the case for your order, we will contact you and are happy to help and find a possible solution for you, or refund your order.
9. Payment options
The purchase price has to be paid in advance and is due with your order. The goods will only be dispatched when the purchase price and any applicable additional costs have been paid into our account or we have received a corresponding payment guarantee from your bank. Payment can be made in the following ways:
Bank transfer (any transfer fees are to be covered by the customer)
Cash payment upon delivery (in the Heidelberg area, Germany).
Paypal (includes most Credit Card options)
Any items you order remain our property until they have been paid in full. We will reserve orders for you up to 14 days after your order is placed. If your order has not been paid in full by then, we will cancel your order, and the item will be placed back in our shop.
11. Cancellation & Return Policy
Are you in any way disappointed with your order? Please contact us by email at within 14 days of the delivery.
Our Fine Art Prints and original artworks are packed with great care to make sure they reach their destination safely, but accidents may happen. We have a 14-day return policy (after receipt) for artworks that are damaged during transport. Please specify the damage in your e-mail with photo’s attached. When a return is arranged with us by email, you will have 14 days to dispatch the artwork with a reputable carrier.
Please be aware that any shipping costs incurred for the original shipment (including applicable taxes and duties) cannot be reimbursed. The costs for the return shipment are paid by the customer. The customer is responsible for the safe return of the work of art with Track & Trace, using an established carrier. The customer is responsible for the parcel until it reaches us. Refunds are made as soon as the work of art has been returned safely.
Please contact us before you arrange any returns! We cannot accept returns at our PO box or “Impressum” address, and will only accept returns that are shipped (with the right forms) to the return address arranged in advance. We cannot reimburse returns that are incorrectly addressed.
We cannot reimburse orders that are shipped and then declined upon delivery, or declined or abandoned (not collected or accepted in time) at post offices and customs offices.
We reserve the right to cancel any order, but will refund any money you have paid if we do.
12. Gift Cards
Gift cards are digital products. After the purchase, you will receive an email with the gift card and instructions on how to use it. You can forward any gift card digitally, or write down the code on your own hand-written card. The code can be used as payment for any products we have in our store. Once all value attached to the individual gift card code is used, the card deactivates.
Gift Cards are not redeemable for cash and are non-refundable.
Gift Cards may only be purchased using a direct payment method by PayPal offered upon checkout. Please select one of our pre-paid PAYPAL methods to ensure your Gift Card will be valid. Gift Cards that are not pre-paid are disabled and cannot be redeemed for products in our shop. A notice about these conditions is given in the product description of the Gift Card in our store, in our shopping bag, and during our checkout process.
13. Online Courses
REGISTRATION. You can pre-register for any of our online courses on our homepage (see Teaching). This reserves your spot in the announced course. Once the course registration opens, you will be notified by e-mail and are able to book the course in our shop. Should course registration already have opened, and there are still spots available, you are able to directly book and pay the course in our shop. Payment is made in advance through any of the safe and regular payment methods in our shop (excl. cash).
LIVE VIDEO: Our online courses are taught over Zoom or any equivalent service to be determined by us. You will receive a link before the course Start, which you can open in your app or web-browser.
CANCELLATION. You may cancel courses and workshops until 5 days before course start and receive a full refund. Unfortunately, we cannot refund later cancellations because we may not be able to fill your spot again at such a short notice. We also cannot refund any missed course dates.
Should a course date, or a complete course be cancelled due to the teacher being unable to attend, a replacement date is offered at the end of the course, or the respective course or date is refunded. Courses may be cancelled by us at any point and at our discretion.
Course dates missed by the participant are not refunded. We are not liable for any technical disruptions, or missed course dates due to technical circumstances either (such as, but not limited to failing internet connections) on the part of the course participants, and cannot refund any such missed course dates.
EQUIPMENT. Students are responsible for getting their own equipment and specimens to paint for each session. Students are notified in advance of each session which specimen to prepare or collect.
LANGUAGE. Courses are taught in either German or English. The teaching language is clearly stated in the Course description on our homepage, and in our shop. You are welcome to communicate or ask questions in either language at any time.
RECORDING PROHIBITED. To enable all participants to experience a care-free painting session, the recording of any Course sessions is prohibited.
14. We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board in accordance with the Consumer Dispute Resolution Act (VSGB). You can find the platform of the EU Commission for online dispute resolution at: www.ec.europa.eu/consumers/odr/. You can reach us at
For enquiries about purchasing or commissioning works of art, or if you simply wish to know more about Sophie’s paintings please feel free to contact us!