Terms & Conditions

Sophie Crossart

Fine Art & Illustration

Postfach 11 39

69215 Dossenheim*

*Not a return address


Contact us:


www.sophiecrossart.com



1. General


The following terms and conditions apply to your use of our website www.sophiecrossart, or your order in our shop.


We may change these Terms & Conditions at any time and for any reason. We welcome you to review these Terms & Conditions each time you visit our website.


If we make any significant change to our Terms & Conditions policy, we will notify our visitors on our homepage of www.sophiecrossart.com for a period of time after the change is made.



2. Copyright & Licensing


As covered under international copyright laws, copyright of all images and works presented on this website remains with the artist Sophie Crossart, also when an original work or a reproduction in any form is purchased.


It is not permitted to reproduce any of these images in any form without the artists permission. If you would like to use any of the images on this website please contact us as: contact@sophiecrossart.com.



3. When ordering in our shop


When you order an item in our shop, your purchase contract is concluded with:


Sophie Crossart

Fine Art & Illustration

Postfach 11 39

69215 Dossenheim*

*Not a return address.


The presentation of the products in the online shop is not a legally binding offer, but an invitation to place an order. Representative/technical errors in the price labelling, in images, product descriptions or other content, as well as other errors, are reserved.


By clicking the button “Go to Checkout” you are submitting a binding declaration of intent to order the goods listed on the order page. The purchase contract is concluded when we confirm your order immediately after it has been concluded by sending a confirmation email to the email address you provided. This confirmation email contains all data of the order, including the present general terms and conditions.


The order of items with contractual conditions will be saved by us until they are processed. This contract is available to you in the form of the above mentioned confirmation e-mail that is send to you after the conclusion of the contract. You also have the option of saving or printing out the text of the contract when ordering.


The final contract is in English.



4. Prices, taxes & duties


All prices are gross (brutto) prices, and exclude shipping. VAT is not charged in our store (small business owner § 19 UStG), as mentioned with each item in our shop. However, outside of the European Union, taxes or duties may apply as you import your order. These are the responsibility of and paid by the customer. Please refer to your local customs office for more information. In some cases, we may be obliged by law to charge any VAT that will be applicable in the region of delivery upon purchase already; in this case, we will contact you and the applicable VAT will need to be paid before your order is dispatched (please also refer to 8. Delivery regions for more information). Please feel free to contact us in advance should you have any questions, or wish to receive an individual cost indication before ordering at contact@sophiecrossart.com.


The Standard shipping costs are communicated to you on the product pages (under “Shipping costs” link), in the shopping cart system and on the order page. For orders outside of the European Union, additional shipping or insurance costs may be added to the price (see 6.).



5. Frames and mounts


Original artwork and Archival Digital Art Prints are delivered unmounted and unframed, unless stated otherwise in the product description. In those cases in which an artwork is already framed or mounted, this is included in the price. 



6. Shipping and shipping costs


We aim to have your order ready for dispatch within 1-3 working days after payment is received. Archival Digital Prints take 1-2 weeks to dispatch. Shipping rates are based on Standard shipping.


Shipping in Germany: €4,95 (excl. Heidelberg: FREE)

Shipping Europe (European Union): €13,00

International shipping (worldwide): from €34,00.*



*For international shipping outside of the European Union, additional shipping or insurance costs may be added to the price to make sure original artwork reaches you safely. Should this be the case, we will inform you before your order is shipped. Because shipping times and costs vary considerably at the moment, we are always happy to discuss with you which shipping method best fits your order and preferred time scale. Please also refer to sections 4. Prices, taxes & duties, and 8. Delivery regions for more information on worldwide shipping. Please feel free to contact us in advance should you have any questions about your order, or wish to receive a cost indication before ordering.


We are not liable for any delays during the shipping process.


We are not liable for orders shipped to the wrong address due to mistakes made by the customer in communicating the address details in the checkout process.


We are not liable for orders that are shipped and then declined upon delivery at the address provided by the customer, or are abandoned (declined, not collected or accepted in time) at customs offices or post offices. Declined or abandoned orders cannot be reimbursed.




7. Shipping time estimates


The shipping time of your order, after it has been handed to the respective carrier, depends on the carrier and may vary. The following is a non-binding estimate: normally it takes 2-5 working days for shipping within Germany and most countries within the European Union. Shipping outside of the European Union can currently meet delays which we, unfortunately, cannot influence. We are not liable for any delays during the shipping process.


Are you purchasing a gift? Please make sure to schedule enough time for the delivery, and/or contact us if you think we can be of help. Also if you have any unrelated shipping preferences, we will do our best to help to make sure your order is delivered following your preferences.



8. Delivery region


We are happy to offer worldwide shipping under the conditions outlined in this Terms & Conditions, but we reserve the right to cancel any orders to areas that are not serviced by reputable carriers, or which we cannot service due to administrative or tax related obligations at the time your order is made. Because shipping circumstances and local regulations vary widely between different regions, we reserve the right to cancel any order, decided on a case by case basis. Should this be the case for your order, we will contact you and are happy to help and find a possible solution for you, or refund your order.



9. Payment options


The purchase price has to be paid in advance and is due with your order. The goods will only be dispatched when the purchase price and any applicable additional costs have been paid into our account or we have received a corresponding payment guarantee from your bank. Payment can be made in the following ways:


Bank transfer (any transfer fees are to be covered by the customer)

Cash payment upon delivery (in the Heidelberg area, Germany).

Paypal (includes most Credit Card options)



10. Ownership


Any items you order remain our property until they have been paid in full. We will reserve orders for you up to 14 days after your order is placed. If your order has not been paid in full by then, we will cancel your order, and the item will be placed back in our shop.



11. Cancellation & Return Policy


Are you in any way disappointed with your order? Please contact us by email on                                                      within 14 days of the delivery.


Our Fine Art Prints and original artworks are packed with great care to make sure they reach their destination safely, but accidents may happen. We have a 14-day return policy (after receipt) for artworks that are damaged during transport. Please specify the damage in your e-mail with photo’s attached. When a return is arranged with us by email, you will have 14 days to dispatch the artwork with a reputable carrier. 


Please be aware that any shipping costs incurred for the original shipment (including applicable taxes and duties) cannot be reimbursed. The costs for the return shipment are paid by the customer. The customer is responsible for the safe return of the work of art with Track & Trace, using an established carrier. The customer is responsible for the parcel until it reaches us. Refunds are made as soon as the work of art has been returned safely.


Please contact us before you arrange any returns! We cannot accept returns at our PO box or “Impressum” address, and will only accept returns that are shipped (with the right forms) to the return address arranged in advance. We cannot reimburse returns that are incorrectly addressed.


We cannot reimburse orders that are shipped and then declined upon delivery, or declined or abandoned (not collected or accepted in time) at post offices and customs offices.


We reserve the right to cancel any order, but will refund any money you have paid if we do.



12. Gift Cards


Gift cards are digital products. After the purchase, you will receive an email with the gift card and instructions on how to use it. You can forward any gift card digitally, or write down the code on your own hand-written card. The code can be used as payment for any products we have in our store. Once all value attached to the individual gift card code is used, the card deactivates.


Gift Cards are not redeemable for cash and are non-refundable. 


Gift Cards may only be purchased using a direct payment method by PayPal offered upon checkout. Please select one of our pre-paid PAYPAL methods to ensure your Gift Card will be valid. Gift Cards that are not pre-paid are disabled and cannot be redeemed for products in our shop. A notice about these conditions is given in the product description of the Gift Card in our store, in our shopping bag, and during our checkout process.

For enquiries about purchasing or commissioning works of art, or if you simply wish to know more about Sophie’s paintings please feel free to contact us! 

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